HELP CENTER

Frequently Asked Questions

Find clear guidance for orders, delivery, returns, produce care, benefits and account support.

ORDER & PAYMENT

After signing in, open My Page > Orders to check the order number, payment, preparation and delivery status. Guest orders can be checked with the order number and checkout information.

SHIPPING

RETURNS & PRODUCT

ACCOUNT & SUPPORT

Still need help?

Use the product inquiry tab for product questions, or the customer-service board or email for order and delivery issues.

Email support

Frequently Asked Questions

ORDER & PAYMENT

How can I check my order status?

Can I change or cancel an order?

When is a bank transfer confirmed?

How can I get a receipt or proof of purchase?

SHIPPING

When will my order be shipped?

How are shipping fees and combined shipping calculated?

Can I change the shipping address?

How do I track delivery?

RETURNS & PRODUCT

The item arrived damaged, missing or incorrect.

What are the exchange and refund conditions?

Can fresh produce be returned for a change of mind?

How should I store produce?

ACCOUNT & SUPPORT

Can size, color or weight differ from the photos?

How do I use coupons and mileage?

Can I order without creating an account?

Where should I ask a question and check the answer?

Still need help?